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Cancellation Policy

At FindYourSpot.com, we aim to provide flexibility and clarity to both guests and property owners. Our cancellation policy ensures a fair balance between protecting the interests of guests and property hosts while providing transparency in every booking process.

guest-traveler

Cancellation Policy for Guests

Flexible Cancellation Policy:

  • Full refund for cancellations made at least 7 days before check-in.
  • 50% refund for cancellations made between 3 to 6 days before check-in.
  • No refund for cancellations made less than 3 days before check-in.

Moderate Cancellation Policy:

  • Full refund for cancellations made at least 14 days before check-in.
  • 50% refund for cancellations made between 7 to 13 days before check-in.
  • No refund for cancellations made less than 7 days before check-in.

Strict Cancellation Policy:

  • 50% refund for cancellations made at least 30 days before check-in.
  • No refund for cancellations made less than 30 days before check-in.

Refunds for Emergencies:

  • In case of emergencies (e.g., medical issues, natural disasters), guests may request a refund by contacting our support team with relevant documentation. These cases are reviewed individually.

Cancellation Policy for Property Owners

Guest-Initiated Cancellations:

  • If a guest cancels, the property owner is notified immediately.
  • Refund policies are applied based on the cancellation policy chosen for the listing.

Owner-Initiated Cancellations:

  • If a property owner cancels a booking, the guest is entitled to a full refund.
  • Frequent cancellations by property owners may result in penalties or suspension of the listing.

Refund Timeline:

  • Refunds are typically processed within 7–10 business days after a cancellation is approved.

How to Cancel a Reservation

  • Log in to your FindYourSpot.com account.
  • Navigate to “My Bookings.”
  • Select the booking you want to cancel and click Cancel Reservation.
  • Review the cancellation terms and confirm your action.
  • Log in to your account.
  • Go to “My Reservations” and locate the booking.
  • Click Cancel Booking and provide a reason.

Non-Refundable Fees

Certain fees are non-refundable, regardless of the cancellation policy. These include:

  • Cleaning fees
  • Taxes and service fees
  • Processing fees

No-Show Policy

If a guest fails to check in without prior notice, the booking will be treated as a no-show, and no refund will be issued.

Modifications to Bookings

  • If a guest wishes to modify their booking (e.g., change dates), the property owner’s approval is required. Additional charges may apply for date changes.
  • Modified bookings are subject to the same cancellation policy.

Key Terms to Include

  • Refund Timeline: Refunds may take up to 7–10 business days to appear in the guest’s account, depending on the payment method.
  • Payment Disputes: Any disputes related to cancellations must be reported to Support@FindYourSpot.com within 30 days of the booking date.
  • Force Majeure Clause: Cancellations due to uncontrollable events (e.g., natural disasters) are eligible for special consideration under our “Force Majeure” policy.

Contact Us

If you have questions or require assistance, our team is here to help: